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How to use the Yes/No Split feature?

The Yes/No Split feature allows for multi-branch automations.

Set up complex flows in your Automations and split users based on a new targeting rule throughout the journey! Let's go through the steps together ✨

1

Add a trigger event and a Yes/No Split

Select your trigger event, then add a Yes/No Split at any step of the omnichannel trigger automation.

To do so, simply click on the + button and select Yes/No Split:

2

Select targeting rules

Click on the split you created, give it a title, and select the targeting rules of your choice.

The Yes/No Split will leverage all Profiles data to split the workflow into 2 branches:

  • Yes, people match the rules;

  • No, they don’t.

In your targeting rules, you can also use Segments, or Audiences.

💡 Be aware that entry event information cannot be used as split targeting rules.

3

Add messages and/or more splits

By clicking on the + button again, you can add a message or another split:

🔍 With this feature, automations can get a lot bigger: to get a better overview, use the mini-map at the bottom-left corner of your screen to navigate and zoom in and out in the automation:

You are now ready to create your own journey using the Yes/No Split feature 🚀

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