Why is some data missing in your orchestrations?

Here is what you should check if the attributes and events tagged in your app or sent through the Profile API do not come up in your orchestrations.

If you are trying to use data sent to Batch through your tagging plan or through the Profile API, but cannot find it, here's a few things you should check.

1. Check if the data is active

To check if your attribute or event is active, simply go to Data > Profile Data and go through the Attributes and Events tabs: if you can find it in the list, it means the data is active:

You can also check when the data was last received, which sources (iOS, Android, Web, API) it was sent from and when it was created.

If you cannot find the data in your list, go to step 3.

2. Confirm new attributes/events

If you are sending new attributes or events to the dashboard, they need to be confirmed before you can use them in your orchestrations.

To do so, go to Data > Profile data, and click on the Attributes or Events tab > Confirm all:

3. Restore attributes/events

If you could not find your attribute or event in the main list, click on View Archived.

All archived data will appear, and you can Restore them so they become available in your orchestrations again: