LogoLogo
Service statusLog in
  • Home
  • Getting started
  • Guides & Best practices
  • Integrations
  • Release Notes
  • API & SDK Documentation
  • Analytics
    • How to interpret differences between third-party analytics and Batch statistics?
    • How to track app uninstalls on iOS and Android? (outside of Batch)
    • How to interpret opt-out/app uninstalls on Batch?
    • How to interpret web push opt-out users?
    • Troubleshooting
      • Why does your push campaign have no opens?
  • Profiles
    • How to disable web push notifications?
    • How to create and use a Segment?
    • How to find a user's profile on the dashboard?
    • How to see the data attached to your Install or Custom User ID?
    • How to reset your browser opt-in preferences?
  • Orchestration
    • How to use the Yes/No Split feature?
    • How to use the Random Split feature?
    • How to manage a multi-language campaign?
    • How to create your first welcome campaign?
    • How to create a re-optin campaign to improve my opt-in rate?
    • How to improve the push opt-in rate?
    • How to exclude an audience from your targeting?
    • How to replicate automations and campaigns across projects?
    • How to cap the number of themed communications received by a user?
    • How to alert users based on a specific date?
    • How to automate birthday/anniversary wishes with a push notification
  • Message
    • Email
      • How to add display conditions to your email?
      • How to handle link tracking in emails?
      • How to upload your email templates?
      • Best practices to compose an email template
      • How to add a video to your email?
      • How to add an unsubscribe link to your email template?
      • How to add and edit images in your email?
      • How to save modules on the email composer?
      • How to add text and links to your email?
      • How to create an email banner?
      • How to add social media to your email?
      • How to add a background to your email?
      • How to use universal links in your email templates?
      • How to add a pre-header to an email template?
      • Troubleshooting
        • Why is your email template file not correctly uploaded on the Dashboard?
        • Why is Gmail clipping emails?
    • Push notifications
      • How to send a test push notification to your mobile?
      • How to send a test push notification to your web browser?
      • How to direct users to a page on your website or app?
      • What is the optimal length for every iOS/Android push notification?
      • What is the best image size for my push notification?
      • What is the optimal length for every web push notification?
      • Why should I add some images to my campaign?
      • How to use emojis wisely in your messages?
      • How to improve my push open rate?
      • How to add a notification badge to your app icon?
    • In-app messaging
      • How to use In-App interaction tags?
      • How to personalize the content of your in-app message?
      • What is the required image size for In-App messages?
      • How to ask users for an app review?
      • How to create a "Call", "Send an SMS", or "Send an email" button to an In-App message?
      • How to use In-App interaction event tracking?
      • How to send yourself a test for In-App messages?
      • How to create an app tracking pre-permission campaign?
  • Email deliverability
    • Getting Started with Email Deliverability
    • Legal Requirements & Batch Email Senders Guidelines
    • Best Practices on List Hygiene and Recipients Collection
    • Best Practices on Email Sending Structure & Domain Consistency
    • Understanding Email Authentication: SPF, DKIM, DMARC & BIMI
    • Understanding How Batch Handles Spam Complaints
    • Understanding the Email Subscribers Lifecycle
    • Domain & IP Warm-up
      • Getting Started with a Warm-up
      • When Should You Consider an Email Warm-up?
      • Step 1 - Performance Assessment
      • Step 2 - Technical Setup
      • Step 3 - List Hygiene Review
      • Step 4 - Estimate Your Warmup Target
      • Step 5 - Warmup Schedule
      • Step 6 - Templates Review
      • Final Check
      • Monitoring Your Warmup Performance
      • Expected Warmup Issues & Troubleshooting
  • Account
    • Setting up a sending domain on Batch
Powered by GitBook
On this page

Was this helpful?

Export as PDF
  1. Message
  2. Email

Troubleshooting

Why is your email template file not correctly uploaded on the Dashboard?Why is Gmail clipping emails?
PreviousHow to add a pre-header to an email template?NextWhy is your email template file not correctly uploaded on the Dashboard?

Was this helpful?

LogoLogo

Platform

  • Differentiators
  • Blog
  • Partners

Company

  • About
  • Jobs
  • Legal Notice
  • Privacy Policy
  • Service Agreement

Contact

  • [email protected]

© 2025 Batch