# Troubleshooting - [Why is your email template file not correctly uploaded on the Dashboard?](https://doc.batch.com/guides-and-best-practices/message/email/troubleshooting/why-is-your-email-template-file-not-correctly-uploaded-on-the-dashboard.md): This article provides solutions if your email template cannot be uploaded correctly on Batch. - [Why is Gmail clipping emails?](https://doc.batch.com/guides-and-best-practices/message/email/troubleshooting/why-is-gmail-clipping-emails.md): Gmail and some other inbox providers can clip emails that are too long, here is how to troubleshoot your templates. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://doc.batch.com/guides-and-best-practices/message/email/troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.