# How to find a user's profile on the dashboard?

The **Profiles** view allows you to centralize all data related to a user in one place.

This section of the dashboard allows you to visualize all the data collected by Batch on your users, regardless of the platform, and to build unified customer profiles from all existing data sources (web SDKs, mobile SDKs, or our data ingestion APIs).

## How to find a user's profile? <a href="#h_0511e853e9" id="h_0511e853e9"></a>

Go to **Data > Find Profile** on your Dashboard:&#x20;

<figure><img src="https://509463063-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfiAYaWDWqtFZeXxyg67F%2Fuploads%2FgraNcJ8cP1yUAdE2v2Na%2FCleanShot%202025-09-05%20at%2016.50.14%402x.png?alt=media&#x26;token=808234b7-a1c2-4cc1-b58a-755cb35a695c" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
A user profile can be found through an **Email address**, a **Custom ID** or an **Installation ID.**
{% endhint %}

### Using the Email address <a href="#h_26ac615941" id="h_26ac615941"></a>

The Email address allows you to send targeted and relevant communications to your customers.

Batch supports importing your known email subscribers in two ways:

* [Profile API](https://doc.batch.com/api/profile/update/)
* Using our mobile SDKs [iOS](https://doc.batch.com/ios/custom-data/email-subscription)/[Android](https://doc.batch.com/android/custom-data/email-subscription)

### Using the Custom ID <a href="#h_42dc5062e7" id="h_42dc5062e7"></a>

As the Custom ID is a native field you can use to attach a unique user ID to one or several devices.

If you have Batch’s web or mobile SDK deployed, it is assigned to your users when they are connected to their customer account.

{% hint style="info" %}
A Custom ID can also be **associated with a profile** at creation using the [Profile API](https://doc.batch.com/api/profile/update/).
{% endhint %}

### Using the Installation ID <a href="#h_376af856a0" id="h_376af856a0"></a>

The Installation ID is an anonymous ID generated by Batch the first time users open your app or your website, whether they opt-in for push notifications or not. That ID changes each time users reinstall your app.

{% hint style="info" %}
&#x20;You will be able to retrieve your Installation ID by following the articles below:

* [On iOS](https://doc.batch.com/developer/technical-guides/how-to-guides/how-to-find-my-installation-id-on-an-ios-device)
* [On Android](https://doc.batch.com/developer/technical-guides/how-to-guides/how-to-find-my-installation-id-on-an-android-device)
* [On the Web](https://doc.batch.com/guides-and-best-practices/message/push-notifications/how-to-send-a-test-push-notification-to-your-web-browser#h_17fa92f09d)
  {% endhint %}

Once you get your Custom ID or Installation ID, you can use it to find the user's profile.

In the upper section, you'll have a profile overview, with information such as the user's **location**, his **opt-in status** on all channels, as well as the **platforms** he is on:

<figure><img src="https://509463063-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfiAYaWDWqtFZeXxyg67F%2Fuploads%2F2gfGxg4Ju6iOC7w68VXT%2FCleanShot%202024-11-25%20at%2015.06.35.png?alt=media&#x26;token=74c11884-5f9e-4763-a9eb-09d06c3dd4dd" alt=""><figcaption></figcaption></figure>

In the lower section, you'll get information on the **user's attributes**, and the different **events** he triggered:&#x20;

<figure><img src="https://509463063-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfiAYaWDWqtFZeXxyg67F%2Fuploads%2FvmXFswarRvSpy3336bLR%2FCleanShot%202024-11-25%20at%2015.08.24.png?alt=media&#x26;token=3c5cafee-9fc4-406b-82a1-fadd085c4787" alt=""><figcaption></figcaption></figure>