June 11, 2025 - Email analytics improvements

We're rolling out two key enhancements to your email analytics within the Customer Engagement Platform (CEP):

Spam Complaint Visibility: A new column in the Mailbox Provider report for email orchestrations now displays spam complaint rates. This helps you quickly detect issues, with color-coding (Green, Orange, Red) indicating performance. Note that this metric is not available for Gmail/GSuite.

Link to email mailbox provider report

Sender ID Filter: A new "Sender ID" filter is now available in Performance Analytics for your email channel. This allows for more granular analysis of email performance by specific sender, helping you understand variations across campaign types or sending domains.

Link to performance analytics documentation