How to find a user's profile on the dashboard?

Learn how to locate a user profile within the Profiles tab of the Batch dashboard.

The Profiles view allows you to centralize all data related to a user in one place.

This section of the dashboard allows you to visualize all the data collected by Batch on your users, regardless of the platform, and to build unified customer profiles from all existing data sources (web SDKs, mobile SDKs, or our data ingestion APIs).

How to find a user's profile?

Go to Profiles > Search Profiles on your Dashboard:

A user profile can be found through an Email address, a Custom ID or an Installation ID.

Using the Email address

The Email address allows you to send targeted and relevant communications to your customers.

Batch supports importing your known email subscribers in two ways:

• Profile API

• Using our mobile SDKs iOS/Android

Using the Custom ID

As the Custom ID is a native field you can use to attach a unique user ID to one or several devices.

If you have Batch’s web or mobile SDK deployed, it is assigned to your users when they are connected to their customer account.

A Custom ID can also be associated with a profile at creation using the Profile API.

Using the Installation ID

The Installation ID is an anonymous ID generated by Batch the first time users open your app or your website, whether they opt-in for push notifications or not. That ID changes each time users reinstall your app.

You will be able to retrieve your Installation ID by following the articles below:

• On iOS

• On Android

• On the Web

Once you get your Custom ID or Installation ID, you can use it to find the user's profile.

In the upper section, you'll have a profile overview, with information such as the user's location, his opt-in status on all channels, as well as the platforms he is on:

In the lower section, you'll get information on the user's attributes, and the different events he triggered: