Batch — Documentation
This is where Tech and Product teams can find all the resources they need to perform a successful integration of Batch's Customer Engagement Platform (CEP), Batch's Mobile Engagement Platform (MEP) and start sending Emails, SMS, Mobile/Web Push Notifications and In-App Messages right away.
At any time in the process, you may start a Live Chat discussion with our technical experts using the blue Chat Prompt located at the bottom right-hand corner of all our pages.
Additional resources are also available in our Help Center.
Explore the key components of Batch
You can use Batch to compose and orchestrate email scenarios. One shot messages, recurring sendings, trigger based multistep automations, transactional messages, Batch centralises all of them, with the deepest level of segmentation and personalisation.
Batch offers Enterprise level email composition experience and deliverability capacity.
SMS
You can use Batch to compose and orchestrate SMS scenarios. Marketing and transactional strategies can be executed easily, with advanced decisioning logics and the deepest level of segmentation and personalization.
Mobile & Web Push Notifications
You can use Batch to send notifications on mobile (iOS, Android) and web browsers. We currently process and send millions of notifications each days, and have the backend to handle entire mobile conglomerates eager to retain their users.
→ Learn more about Push Notifications for the CEP and the MEP
In-App Messaging
In-App messages allow you to trigger messages when users open your app, perform a specific action or as landing pages after opening a push notification. This is great to communicate with users who have turned off push notifications or to show contextual messages while your users are browsing your app (e.g. special offers, update reminder, etc).
We have been working on formats that neatly fit your app design, bring the same experience to all your users and allow you to interact better with them.
→ Learn more about In-App Messages for the CEP and the MEP.
Analytics
Analytics is the cornerstone of Batch, giving real time insights on your orchestrations.
→ Learn more about Analytics for the CEP and the MEP.
Enjoy, and thanks for using Batch!