Custom user ID

Batch attaches SDK's installations to a Profile and centralize data and events from multiple sources (Apps, Websites, APIs) in a single place based on a Custom user ID. This allows Batch to support more complex and cross-channel lifecycles: it is now possible to message a user on a channel even though its profile data is fed from another one.

This allows you to use the Profile API.

This custom user identifier can be:

• The unique ID you are using in your login system.
• A stable ID used in your data store (e.g. Firebase, etc).
• Any stable information that can help you to identify a user (e.g. hashed email address, etc).

Pushing a custom user identifier will send a notifcation to every installation with that identifier set.

If you want to only push a specific installation (and thus a specific device), you should set a installation-specific identifier or use Batch installation ID.

Identifying a user

The API is pretty straightforward:

batch.profile.identify("john.doe") // 1024 characters max.

You should remove the identifier anytime the identified user logs out.

batch.profile.identify(null) 

User identifiers are case and whitespace sensitive. If you want to avoid potential issues, you may want to call toLowerCase() and trim() on the identifier string and must be shorter than 1024 characters.

IMPORTANT
Make sure the identifier is unique, otherwise users might get pushes that are not meant for them. You should never associate a custom user ID to more than one user.

You can read back the identifier as following:

// Result might be 'undefined' if Batch isn't started or if no identifier has been set
batch.user.getIdentifier().then((identifier) => { /* Get identifier */ });

Choosing a unique identifier

If you are wondering which ID you should use as a custom user identifier, here are a few examples:

Login system

If you have a login system, you probably have a unique user ID associated to the user's account. Simply set this ID as your user identifier, and don't forget to reset it (by setting it to null) when the user logs out.

While email addresses are an appropriate identifiers, we suggest you hash them before setting them as your identifier, for privacy reasons.

PaaS datastore

Your datastore probably has a stable ID associated to your installation. You just need to make sure it is unique between installations, and you are easily able to retreive it from your backend code.

Specific backend and database

Anything that can identify a user uniquely will work. Email address, phone number, etc. We suggest you hash this information before setting it, and use the same hash on your backend.

Otherwise, you will need to create a stable identifier for your app installation and send it to your backend. The most common way to do that is to generate a RFC4122 UUID.