September 23, 2026 - Conversational Agent (Alpha)

Batch now lets you manage your engagement strategy through conversation, with Conversational Agent, a chat assistant built into the dashboard.

Conversational Agent can:

• Explore performance: question your results from any angle (revenue, clicks, label-focused analysis and more).
• Find orchestrations: search by name, type, state or channel, or simply describe what they do (Show me orchestrations that re-engage users). Search becomes natural.
• Dig into your strategies: get explanations of your orchestrations and improvement suggestions, detect errors, compare strategies.
• Answer product questions from the Batch documentation, with a link to the source page.
• Draft orchestrations: let the agent draft campaigns, trigger automations, in-app automations and more for you.

The agent never saves, launches or stops anything.

Saving and launching stay in your hands, from the dashboard as usual. It uses the same data and permissions as the rest of the dashboard: it cannot open an orchestration you cannot open.

Conversational Agent is an Alpha feature, opened progressively to a limited number of customers. Reach out to your CSM if you're interested.

See Conversational Agent for more information.