> For the complete documentation index, see [llms.txt](https://doc.batch.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.batch.com/integrations/universal-channel/how-to-manage-mobile-wallets.md).

# How to manage mobile wallets?

## What are mobile wallets?

Mobile wallets store digital payment cards and passes on a smartphone.

Apple Wallet and Google Wallet are common examples. Beyond payments, wallets can hold loyalty cards, coupons, boarding passes, tickets, and membership cards.

Wallet passes give customers a convenient, always-available version of these items. They can also display timely updates, such as a changed balance or offer.

## How does Batch support mobile wallets?

Batch manages wallet interactions through [Universal Channel](/getting-started/features/customer-engagement-platform/message/universal-channel.md).

From a trigger automation, Batch sends a personalized `POST` request to your wallet provider's API. The provider then creates, updates, or distributes the wallet pass.

For example, Batch can trigger a wallet provider to:

* issue a loyalty card after registration;
* update points or membership status after a purchase;
* send a new offer to eligible customers.

Batch does not create or host wallet passes itself. A wallet provider, such as [The Wallet Crew](https://www.thewalletcrew.io/en), handles the pass lifecycle.

{% hint style="info" %}
Universal Channel is a paid offering. Contact your CSM or Account Manager to enable it.
{% endhint %}


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