Troubleshooting

If you are having trouble understanding why Batch is not showing correct data for your app, here are some suggestions.

I’m not seeing any data on my dashboard

If Batch is not showing any data on your dashboard, here are some suggestions to find the issue:

• 24h delay. Keep in mind that installs, DAU, starts and redeems are updated on a 24h basis.

• Integration issue: If you still don't see any stats for your app 24h after changing the API key, you should follow again the basic setup of the SDK.

The number of installs is too low after my first update with Batch

This can happen for several reasons:

First session

Your users need to open the app once after updating it to a version built with Batch. Batch will place them in the NEW segment and retrieve their device token so you can send them a message right away.

The number of installs/push tokens will increase progressively the first week, as your users migrate and make their first session.

Token imports

If you’re coming from another push provider, you may need to import your push tokens and send a notification to your old users to accelerate the transition. Make sure you don't target the new segment the week following the integration of Batch in your app.

The number of installs is different from my other tools

The reason data on Batch and your usual analytics tool or app store analytics may differ slightly, is that Batch may use different methodology and metrics to process and display the stats (timezones, data collection method, etc).

If the difference is too big be sure Batch runtime is integrated correctly.

Feel free to ping us at [email protected] or if you have any other questions on your analytics.

I'm wondering how often are the analytics refreshed

Audience tab

The Audience tab is the first screen you see when you click the Analytics tab (more information here). Daily Active Users, installs, starts and the revenue shown on the Overview tab are refreshed daily, at 12:00 PM GMT.

Notifications tab

The analytics shown on the Notifications tab is refreshed in real-time for the current day.

Note that the reengage rate and the repartition between influenced and direct opens are based on an estimate, which is recalculated within a few days after the campaign has been sent.

Userbase tab

The userbase tab gives you a complete overview of your current userbase (more information here). There are two kinds of data displayed on the Userbase tab:

Basis statistics

The number of installs and tokens are refreshed in real-time:

Native and custom data

The data is refreshed daily, at 12:00 PM GMT. Please note new custom attributes sent from the Custom Data API may take up to 24h to appear on the dashboard.