Manage Team

Manage team allows full coordination of your team work on Batch.

Managing Permissions

Batch lets you set specific permissions at the user-level to facilitate team collaboration.

There are several permissions you can grant or revoke:

• Administrate: Grants full access to company account (team members, users permissions, etc). Note: an account can have more than one Administrator.

• Review: Grants read-only access to the dashboard. Review users will not be able to create nor edit orchestrations.

• App: Grants users rights to edit and manage apps.

• Campaign: Grants users rights to create, edit and delete campaigns and automations.

• Privacy: Grants users rights to manage GDPR settings.

Project-level Permissions

To facilitate collaborative work, a user with "Administrate" rights can grant another user access to specific projects. This is useful if you want to make sure specific users cannot access all the project on the dashboard.

The user will have the same permissions on all the assigned projects.

It is not possible to have different permissions on the the different channels part of a project. A user must have the same rights on iOS, Android, Web apps part of a project and these rights will also automatically apply to email and SMS channels.

Troubleshooting

I didn't receive my invite

Here are some suggestions to find the issue:

1. Check your spam folder and look for an email sent by [e-mail].

2. Resend the invite: Ask the administrator of Batch account to double-check the email address they used or resend the invite.

3. Validation link: If none of the above work, your manager can send you the confirmation link he will see after inviting you.

I Get "[Email Address] Is Already Registered On Batch.Com"

If one of your teammates already has a Batch account registered with his email address, he needs to contact our support team ([e-mail]) with the following information:

• Email address of his first account.

• Email address of the team he wants to join.

We will add him to your team with all the apps he created with his previous account.

Can I Manage Several Accounts With The Same Email Address?

You cannot manage more than one account with the same email address.

If you have a Gmail account or use Google Apps, you can add a "+" at the end of your username to benefit from dynamic alias (e.g. [e-mail]).

How Can I Delete My Account?

Just ask us to delete your account at [e-mail]. Our team will let you know when it's done.