Search Profiles
Profile information
You can access the profile view using:
Custom ID
Installation ID
Email address
The profile view page will present all data associated with a profile, including:
Attributes: Display various profile characteristics and preferences.
History: Show a history of profile actions, sent messages and interactions.
Subscriptions: List any subscriptions or opt-ins associated with the profile.
This centralized view provides a complete picture of the user's data, enabling efficient profile management and analysis.
History
Profile actions
All events tracked by a profile apps or websites via Batch SDKs methods are displayed on the Profile view, as well as events sent via API.
Event display in the Profile view is limited to 3 months & 180 events. However, earlier activity remains available for targeting.
Events performed during anonymous sessions (before login) and later attributed to an identified profile are indicated with a specific icon. See Data Lifecycle page to better understand what happens when login happens.
Message events
Message events are events related to messages sent by Batch.
The following events are tracked:
Sent: for Email, Push v2, SMS
Sent opt-in: for Push v2
Delivered: for Email , SMS, Mobile Landing and In-App
Open: for Email, Push v2.
Machine open: for Email
Click: for Email
Bounces: for Email
Suppressed: for Email, when an email adress is in the suppression list
Dismissed: for Mobile Landing and In-App
This page applies to the data lifecycle of Profiles that powers email, SMS, and Push v2 channels.
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