# Overview

Profiles centralize user data and events from multiple sources, such as Apps, Websites, and APIs, in a single place based on a custom user ID.

A unified user base made up of Profiles, anonymous or identified is associated with each Projects.

When a user interacts with any of the platforms within a Project, their actions are fed into the associated Profiles. For example, this allows you to trigger automated emails based on user behavior, regardless of which platform the user used.

Profiles also store engagement information such a user's email address and email subscriptions, making it easy for you to send targeted and relevant communications to your customers.

<figure><img src="/files/b9j0wStY2bW9adDaGszY" alt="profile view"><figcaption></figcaption></figure>

{% hint style="warning" %}
**Profiles** are powering **Push V2**, email and SMS channels. Push V1 is powered by an installation based data model, siloed by platform (iOS, Android, Web).
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://doc.batch.com/getting-started/features/customer-engagement-platform/profiles/overview.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
