Ads Sync

Ads Sync is Batch's Paid Media activation capability: it lets you activate your CRM segments as targeting audiences on paid advertising platforms, using the same segmentation engine you already use for your owned channels.

Ads Sync is a paid offering available to customers on specific license tiers. It requires Solution Expert involvement for configuration. Contact your CSM to learn more.

Keeping your ad audiences up to date

Ads Sync automatically shares a Batch segment with your advertising platform on a recurring schedule. Batch exports the segment, formats it to match the destination platform's requirements, and updates the corresponding audience so it always reflects your latest targeting criteria.

Sync frequency is configurable. Daily and weekly schedules are the most common options.

Supported destinations

Ads Sync currently supports Meta Ads, Google Ads, etc.

Contact your CSM to get the latest updates on managed destinations.

Each segment synchronizes to a single destination platform. To activate the same segment on several platforms, set up a separate Ads Sync for each destination.

Ad networks apply their own matching delays and minimum audience size thresholds once Batch delivers a segment update. For reference, a synced audience can take up to 24 hours on Meta Ads and up to 48 hours on Google Ads to become available for targeting. Refer to each platform's documentation for current values.

Use cases

• Retargeting — reach users who did not react to an email, push, or SMS campaign.
• Suppression — exclude users who already converted or engaged on an owned channel from your ad spend.
• Lookalike seeding — export a high-value segment to build a lookalike audience.
• Dormant reactivation — target users who have been inactive on owned channels for a defined period.