Batch AI Decide

Batch AI Decide is an Alpha feature. It requires an expert evaluation of data available and your targeted engagement scenario before implementation. It is also a priced offering. Reach out to your CSM or Account Manager to learn more.

Batch AI Decide is the most advanced level of Batch AI, currently in Alpha phase. Rather than assisting or predicting, it builds, orchestrates, and optimizes autonomously in real time, based on an explicit business objective. There are no predefined scenarios, no fixed send times. The system learns from every interaction and continuously improves its decisions.

AI Decisioning

You define the objective — incremental revenue, retention, conversion, margin — and Batch AI Decisioning determines in real time the best action for each individual: which content, which channel, which timing, which frequency.

The system learns continuously from results and improves with every campaign, every send, every interaction. No rules to write. No trade-off between personalization and scale.

You can also define constraints — pressure caps, editorial guardrails, channel exclusions — to ensure the engine operates within your policy boundaries.

Autonomous Agents

Autonomous Agents run 24/7, make orchestration decisions without waiting for manual validation, and report transparently on every action taken.

When they detect a signal — a drop in average order value on a high-potential segment, a churn risk spike, an underperforming journey — they act: adjust journey parameters, personalize offers, modify send timing, launch or pause campaigns. Every action is logged and surfaced in the reporting interface.

You define the business objectives, the pressure constraints, and the editorial guardrails. The agent operates autonomously within these boundaries.