Account management

Everything related to your account and to your team is centralized in Batch's account manager.

Team Manager

Enabling 2FA

Two Factor Authentication (2FA) adds an extra layer of security to your dashboard by asking for an auto-generated code from a second device each time you login. This protects your account in case your password is compromised.

You can easily enable 2FA from the Account Manager: Account SettingsSecurity.

Two Factor Authentification

Making 2FA Mandatory

Account administrators can require new and existing teammates to use two-factor authentication (2FA) when they sign in to Batch.

This can be done from the Account Manager → SettingsSecurity:

Making 2FA Mandatory

Adding a Teammate

Startup and above customers can add new people to their team. This enables your tech, marketing and editorial teams to work together on the same interface with different accesses to Batch's features.

To add a teammate, click on "Manage team""Invite user":

Adding a teammate

The list of your pending invitations is grayed out until the user accepts the invitation and creates his account. You can delete or resend an invitation at any moment.

Only users with "Administrate" rights can access the Manage team menu and invite other teammates.

Managing Permissions

Batch lets you set specific permissions at the user-level to facilitate team collaboration.

Permission management

There are several permissions you can grant or revoke:

  • Administrate: Grants full access to company account (team members, users permissions, etc). Note: an account can have more than one Administrator.
  • Review: Grants read-only access to the dashboard. Review users will not be able to create nor edit campaigns.
  • App: Grants users rights edit and manage apps.
  • Campaign: Grants users rights to create, edit and delete campaigns.
  • Privacy: Grants users rights to manage GDPR settings.

App-level Permissions

To facilitate collaborative work, a user with « Administrate » rights can grant another user access to a group of selected apps. This is useful if you want to make sure specific users cannot access all the apps on the dashboard or, if you have multiple projects with separate teams working on each one.

Restrictions app

The user will have the same permissions on all the assigned apps.

Batch also allows you to grant access permissions on the application level. To do that go to the app SettingsTeam:

App access management

Troubleshooting

I didn't receive my invitation

Here are some suggestions to find the issue:

  1. Check your spam folder and look for an email sent by hello@batch.com.
  2. Resend the invitation: Ask your manager to double check the email address he used or resend the invitation.
  3. Validation link: If none of the above work, your manager can send you the confirmation link he will see after inviting you.

I get "[email address] is already registered on Batch.com"

If one of your teammates already has a Batch account registered with his email address, he needs to contact our support team (support@batch.com) with the following information:

  • Email address of his first account.
  • Email address of the team he wants to join.

We will add him to your team with all the apps he created with his previous account.

Can I manage several accounts with the same email address?

You cannot manage more than one account with the same email address.

If you have a Gmail account or use Google Apps, you can add a "+" at the end of your username to benefit from dynamic alias (e.g. andrew+secondaccount@gmail.com).

How can I delete my account ?

Just ask us to delete your account at support@batch.com. Our team will let you know when it's done.